Sounds like a dodgy internet video does it not? This is an extremely lazy post however. I saw this on BBC show Watchdog last night and found it hilarious.
As an ex NTL/Telewest/Virgin customer I know first hand that their customer service is one step above that of that standard guy down the pub who believes himself to be god's gift and showers you with slurred compliments, followed by vomit. So it's nice that the BBC went to the effort of making a short song to try and get the point across.